SERVICENOW

V-Soft’s certified ServiceNow Consultants provide top-notch IT Service Management implementation services. Harness the power of ServiceNow ITSM implementation to streamline and manage the end-to-end IT service delivery process. By integrating supportive chatbots, portals, and mobile apps, our ServiceNow ITSM solution streamlines your information technology services, from design and development to delivery and support, ensuring superior employee and customer experiences.

• Incident, Problem, Change & Release Management
• Request & Knowledge Management
• Service Level Management
• CMDB (Configuration Management Database)
• Virtual Agent Support
• Analytics
• DevOps

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ServiceNow ITAM implementation helps you manage apps, hardware, and IT assets from an integrated platform. Combine all asset data, including inventory, finances, contracts, risk, and compliance all in one place to increase the visibility into the assets’ lifecycle. ITAM implementation provides streamlined asset tracking and management, providing organizations with optimized resource utilization and IT costs while minimizing the risk factor for driving enhanced business value.

• Hardware Asset Management (HAM)
• Asset/CI Lifecycle Processes
• Software Asset Management (SAM)
• Procurement
• Contract Management

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Combining our expertise in ServiceNow and Cloud, V-Soft’s certified ServiceNow experts provide IT Operations Management (ITOM) services. Our ServiceNow ITOM consulting services help you manage end-to-end IT services and the entire infrastructure seamlessly, ensuring optimized infrastructure spending, accelerated cloud strategy, reduced costs, and improved service quality. Driven by AIOps, automation tools, and interactive dashboards, organizations can monitor the health of IT infrastructure and predict issues to avoid service outages.

• ITOM Visibility
  • Discovery
  • Service Mapping
  • CMDB
• ITOM Health
  • Event Management
  • Op Intelligence
• ITOM Optimization
  • Cloud Provisioning & Governance
  • Discovery, Cloud Discovery
  • Operations Intelligence, Cloud Discovery

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Leverage V-Soft’s expertise in switching from traditional ServiceNow GRC to modern ServiceNow IRM (Integrated Risk Management). We drive the transformation migration towards the new IRM system using the best practices of ServiceNow GRC implementation, assisting you in removing any bottlenecks that impact your internal audit, compliance, risk management, and policy procedures.

• Comprehensive Risk Management and Compliance
• Collaboration between Business, Security, and IT
• Versatile in Solutions to Address Unique GRC Needs
• Simplify GRC procedures to Avoid Compliance Risks.
• ServiceNow Managed Services
• ServiceNow Migration Services

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V-Soft’s certified ServiceNow experts help you transform the way you respond to customer service requests through intelligent ServiceNow CSM. Our ServiceNow CSM implementation services help organizations deliver superior services to customers at all interaction points. Moreover, leading-edge AI and ML capabilities in ServiceNow customer service management ensure quick incident discovery, better management, and resolution, resulting in reduced ticket requests and resolution time.

• Workforce Optimization
• Process Optimization
• Proactive Customer Service Operations
• Predictive Intelligence
• Field Service Management
• Service Portal, Service Catalog, Fulfillment
• Application Portfolio Management
• Application 360 Management
• Facilities

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Driven by built-in AI-driven self-service and efficient case resolution features, the ServiceNow HR Service Delivery (HRSD) solution accelerates automation and boosts the productivity of the HR department. Implementing ServiceNow HRSD helps companies better organize and manage HR operations to guide employees through a single and unified platform for service delivery across the enterprise.

• Employee Center
• Employee Relations
• Talent Acquisition, Onboarding and Provisioning
• Employee Self-service
• Payroll, Travel, and Expense Management

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